Practice Writing a Letter
• Formal letter task
complaining about a service
• Informal letter task
thanking a friend for a gift
• Set a 20-minute timer to simulate exam conditions
• Encourage students to apply the structure and language discussed
Formal Letter Task
Task Prompt:
You should spend about 20 minutes on this task.
You recently purchased an item from an online store, but when it arrived, it was damaged.
Write a letter to the customer service department of the online store. In your letter:
• Describe the item you bought and the problem
• Explain what you want the company to do about it
• State how you would like to resolve this issue if there is no satisfactory response
Write at least 150 words.
Instructions for Students
Introduction:
Start by introducing yourself and the reason for writing the letter.
Mention when you purchased the item and briefly describe it.
Body:
Detail the problem with the item when it arrived
(damaged packaging, broken parts, etc.).
Specify what action you would like the company to take
(replacement, refund, etc.).
Conclusion:
Politely state how you would like the issue to be resolved if the company does not respond satisfactorily
(escalate the complaint, take legal action, etc.).
Close the letter with an appropriate sign-off.
Informal Letter Task
Task Prompt:
You should spend about 20 minutes on this task.
You have recently moved to a new city and your friend wants to visit you.
Write a letter to your friend. In your letter:
• Tell your friend about your new city and what you like about it
• Suggest some activities you can do together during their visit
• Invite your friend to stay with you
Write at least 150 words.
Instructions for Students
Introduction:
Start with a friendly greeting and express your excitement about your friend’s upcoming visit.
Mention that you’ve recently moved and briefly describe your new city.
Body:
Share some of the things you enjoy about the new city
(great restaurants, beautiful parks, vibrant nightlife).
Suggest specific activities you can do together when your friend visits
(sightseeing, trying local cuisine, visiting museums).
Conclusion:
Invite your friend to stay with you and mention any arrangements you've made.
Close the letter with a warm, friendly sign-off.